General terms and conditions of vehicle rental of TOP CAR SLOVAKIA sro valid for the website topcarslovakia.sk (hereinafter referred to as "GTC").

Article I — Operator

The operator of the website topcarslovakia.sk and the vehicle lessor is:

TOP CAR SLOVAKIA Ltd.
Registered office: Ul. Ľ. Podjavorinskej 26/2547, 917 01 Trnava
Company Registration Number: 46 144 153
VAT number: 2023247578
VAT ID: SK2023247578
Registered in the Commercial Register of the District Court in Trnava, section Sro, file no. 27326/T
Operation: Hattalova, 917 01 Trnava
Phone: +421 908 454 572
Email: robert.osvald@topcarslovakia.sk

(hereinafter referred to as the "lessor")

A renter is a natural or legal person who rents a vehicle from a lessor. A consumer is a natural person who, when concluding and performing the contract, is not acting within the scope of his business activity, employment or profession.

Article II — Vehicle Reservation

  1. An interested party can request a vehicle reservation via the reservation form on the website, by phone or by email. Sending the form is a non-binding inquiry.
  2. The reservation is only made upon confirmation by the lessor (by phone or email), in which the lessor confirms the availability of the vehicle, the date and price of the rental.
  3. The vehicle rental agreement is concluded in writing upon receipt of the vehicle at the lessor's premises.

Article III — Lease Terms

  1. The minimum driver age is 21 years and at least 2 years of driving experience.
  2. When picking up the vehicle, the renter must present a valid category B driver's license and an ID card or passport.
  3. The vehicle may only be driven by the person named in the rental agreement. A fee of €10/day is charged for each additional driver; the additional driver must meet the conditions under points 1 and 2.

Article IV — Price, Payment and Deposit

  1. Rental prices are listed in the price list on the website and are final, including VAT.
  2. The rental can be paid in cash, by credit card or by bank transfer. The rental fee is paid in advance, at the latest upon receipt of the vehicle.
  3. When picking up the vehicle, a refundable deposit of €350 is required, depending on the vehicle category. The deposit is returned upon return of the vehicle without damage on the agreed date and in the agreed condition.
  4. The landlord is entitled to deduct from the deposit compensation for damages, contractual penalties and fees according to these GTC and the rental agreement.

Article V — Vehicle collection and return

  1. The place of collection and return of the vehicle is the lessor's premises on Hattalova Street in Trnava, unless otherwise agreed.
  2. The vehicle is handed over clean and with a full fuel tank; the renter returns the vehicle in the same condition.
  3. When returning the vehicle after the agreed date without prior agreement, the lessor is entitled to charge a rental fee for each commenced day of delay.

Article VI — Insurance and Liability

  1. The vehicle has compulsory contractual insurance and accident insurance valid throughout the EU.
  2. The tenant's deductible in the event of an insured event is at least 5 %.
  3. The renter is fully liable for damages caused by a breach of the contractual terms. This applies in particular when driving the vehicle under the influence of alcohol or other addictive substances, when the vehicle is driven by a person not specified in the contract, or when the vehicle is used in violation of these GTC.
  4. The lessee is obliged to immediately report any traffic accident, damage or theft of the vehicle to the lessor and, in cases stipulated by law, to the police.

Article VII — Vehicle Use Rules

  1. Smoking is strictly prohibited in all vehicles. If smoking is detected in the vehicle, a fee of €150 will be charged.
  2. Transport of animals is possible by prior arrangement, only in a crate or with a protective blanket. In case of violation, a cleaning fee of €100 will be charged.
  3. The lessee is not entitled to let the vehicle be used by a third party, use it for racing or competition purposes, or for pushing or towing other vehicles.
  4. Travel abroad within the EU is permitted; use of the vehicle outside the EU is only possible with the prior written consent of the lessor.
  5. Fines and sanctions for traffic violations during the rental period are borne by the renter. The lessor is entitled to provide the renter's data to the relevant authorities when dealing with violations.

Article VIII — Cancellation and change of reservation

  1. The reservation can be canceled or changed free of charge no later than 48 hours before the vehicle pick-up date.
  2. If cancelled later, a cancellation fee of €50 will be charged.
  3. If the renter does not pick up the vehicle on the agreed date without prior cancellation of the reservation, this is considered a cancellation according to point 2.

Article IX — Withdrawal from a distance contract

In accordance with Section 19, paragraph 4 of Act No. 108/2024 Coll. on Consumer Protection, the consumer may not withdraw from a contract for the rental of motor vehicles if the service is to be provided at a precisely agreed time or deadline. Cancellation of a reservation is subject to the cancellation conditions set out in Article VIII.

Article X — Complaints Procedure

  1. The lessee has the right to complain about defects in the service provided, especially if the vehicle does not comply with the agreed conditions or a defect appears during the rental that prevents its proper use and was not caused by the lessee.
  2. The complaint can be filed in person at the landlord's premises, by phone at +421 908 454 572 or by email at robert.osvald@topcarslovakia.sk, immediately after the defect is discovered.
  3. The lessor will issue a confirmation to the lessee of the claim and will handle the claim without undue delay, no later than 30 days from its submission. The lessee will be informed about the method of handling the claim.
  4. The tenant's rights from liability for defects are governed by the relevant provisions of the Civil Code and Act No. 108/2024 Coll. on Consumer Protection.

Article XI — Alternative Dispute Resolution

  1. The consumer has the right to contact the lessor with a request for redress if he is not satisfied with the manner in which the complaint was handled or if he believes that the lessor has violated his rights.
  2. If the landlord responds negatively to the request or does not respond to it within 30 days, the consumer has the right to file a proposal to initiate alternative dispute resolution pursuant to Act No. 391/2015 Coll. The subject of alternative dispute resolution is the Slovak Trade Inspection (www.soi.sk), or another entity registered in the list maintained by the Ministry of Economy of the Slovak Republic.

Article XII — Supervisory Authority

Inspectorate of the Slovak Trade Inspection with its headquarters in Trnava for the Trnava Region
Pekarska 23, 917 01 Trnava
phone: 033/321 25 21, e-mail: tt@soi.sk

Article XIII — Final provisions

  1. Legal relationships not regulated by these GTC are governed by the law of the Slovak Republic, in particular the Civil Code and Act No. 108/2024 Coll. on Consumer Protection.
  2. The processing of personal data is governed by a separate document. Privacy policy available on the website.
  3. The Lessor reserves the right to change these GTC; for a specific rental, the GTC effective at the time of booking confirmation shall apply.
  4. These GTC enter into force and effect on 7 July 2026.